Ubereats FAQs

• We use Ubereats as a delivery partner to deliver our food that you order, all drivers are selected and engaged by Ubereats.
• You pay Ubereats for orders placed via their app who in turn will pay Middies collectively once per week.
• The net payment received by Middies is the equivalent of our takeaway menu. The excess is the charge for delivery.
• On occasions if we are extremely busy and operating at full capacity we may have to cancel your order, rather than keep you waiting for an unacceptable extended period of time. We will always try not to do this but if we do have to cancel your order, we will try to do this immediately when you place it or as soon as is reasonably possible. Thus giving you the opportunity to order from another restaurant. Our Ubereats software does not give us an option to just reject an order, we must first accept it and then cancel it.  Any payments made will be refunded back by Ubereats.
• Some restaurants employ their own drivers, some use both their own and Ubereats drivers. Middies only uses Ubereats drivers.
• This platform is new to us and Ubereats is new to the area so there will undoubtedly be some minor issues. Please contact us at info@middieschippy.co.uk with any issues.  We will respond and we will make every effort to resolve any problems or issues you may have encountered.
• If you need to telephone us then please do so, we will try to accommodate and resolve any issues whilst you are on the phone although please bear in mind that if we are operating at full capacity immediate options may be a little limited.
• On occasions the Ubereats app will show offline or not available, this will be because either no courier drivers are available to deliver an order, or we are not able to offer delivery orders at that particular time.  If this happens you can try again later or alternatively download the Middies app from the app store, place your order, select a convenient time to collect it and we will have it ready for you.
• When we receive an order we will prepare it and package it, but only when we are notified by Ubereats that a driver is on his way. On our side the turn around time is never more than 30 minutes, on occasion the driver may be delayed due to circumstances that are beyond our control.